FAQ
Frequently asked questions
The quick answers are below. For step-by-step help with VLX Flow, labels and carriers, see our knowledge base.
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Search the knowledge base, or email us. We aim to reply within 2 hours on working days.
Go to the knowledge base →support@vinologix.com →About Vinologix
What is Vinologix?
Vinologix is a shipping service for bottled drinks: wine, beer, spirits and more. Since 2006 we have been providing packaging, shipping and logistics for drinks businesses.
Who is Vinologix for?
For webshop owners and companies that sell and ship bottles. Order your packaging, ship your parcels and manage everything in one place.
What packaging do you offer?
Our own protective boxes, designed specifically for bottles. You need these boxes to qualify for the included insurance.
Getting started
How do I get started?
Register for free at vinologix.com. There are no costs and no obligations.
Where can I see my orders?
In your account on the new site, under the "Orders" tab.
Is there customer service?
Yes. Our customer service team actively monitors shipments and lets you know when something goes wrong.
Returns and claims
Can I return my order?
We do not accept returns. Our products are packaging materials, and opened or used packaging cannot be resold. Did your order arrive damaged or incomplete? Email support@vinologix.com within 5 working days of delivery and we will find a suitable solution.
How do I report damage or a missing parcel?
Fill in our damage form within 14 days. Have your parcel number and sales invoice ready. We’ll handle the claim with the carrier.